Refund policy

Returns and refunds

Assistance for damaged, defective, incorrect or missing orders. No satisfaction guarantee is offered.

Damaged, defective or incorrect items

Email agus@zasdigital.com within 30 days of delivery with your order number, a description of the problem and photographs when relevant. Keep the packaging while we investigate. If the issue is confirmed, we will arrange a replacement or refund for the affected item at no additional cost to you, including the applicable original delivery charge where appropriate.

Packages lost in transit

Tell us as soon as a delivery appears overdue, and no later than 30 days after its estimated arrival. We will investigate with our fulfillment partner and carrier. A confirmed lost shipment will be replaced or refunded. We do not require you to resolve the claim with the carrier on your own.

Change of mind

We do not offer a satisfaction or money-back guarantee. We do not accept change-of-mind returns or exchanges of supplements, whether opened or unopened. This does not limit remedies for faulty, damaged, incorrect or undelivered goods, or rights that cannot be excluded by law.

Cancellation requests

Email us promptly if you want to cancel. We can cancel while preparation has not begun. Once fulfillment starts, cancellation may no longer be possible. Your rights in the event of a shipping delay are described in our shipping policy.

Refunds and return instructions

Approved refunds are sent to the original payment method. Your bank or payment provider controls when the credit appears. We will tell you if a return is needed and provide instructions; do not mail anything back without contacting us first. Our Orlando business mailing address is not an authorized return destination. For a problem with only part of a Duo or Trio, any refund is based on the price actually paid for the affected units, not the full-price Single.